Refund Policy

1. Overview

MAHADEVA V8R PRO is a digital software product delivered as an invite-only script on the TradingView platform. Due to the digital nature of the product and instant access delivery, we have specific refund terms outlined below.

2. 7-Day Conditional Refund Window

We offer a 7-day conditional refund window from the date of purchase, subject to the following conditions:

• Refund request must be submitted within 7 calendar days of purchase
• Software access must NOT have been used or activated extensively
• You must provide a valid reason for the refund request
• Refund is processed only after access is revoked from your TradingView account

3. Eligible Refund Scenarios

You are eligible for a refund if:

• Technical issues: The software fails to install or work on TradingView due to compatibility issues we cannot resolve within 48 hours
• Access delivery failure: We are unable to deliver software access within 24 hours of payment confirmation
• Duplicate purchase: You accidentally purchased the same product twice
• Misrepresentation: The software materially fails to perform the features explicitly advertised on our website

4. Non-Refundable Scenarios

• You changed your mind after using the software
• Trading losses incurred while using the software (the software does not guarantee profits)
• You did not read the product description or disclaimers before purchase
• You expected the software to provide buy/sell signals or trading advice (it explicitly does not)
• You expected guaranteed returns or specific trading outcomes
• The software has been actively used for more than 7 days
• You shared your TradingView access with others or violated our Terms of Service
• You purchased without verifying your TradingView account is compatible

5. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email us at support@mahadevatrade.site with subject line "Refund Request"
• Step 2: Include your purchase details: name, email used, TradingView username, and date of purchase
• Step 3: Provide a clear reason for the refund request
• Step 4: Our team will review and respond within 2-3 business days
• Step 5: If approved, refund will be processed within 7-10 business days to your original payment method

6. Refund Processing Time

Once a refund is approved:

• Software access will be revoked from your TradingView account
• Refund will be initiated to your original payment method within 7-10 business days
• Bank processing times may add 3-5 additional business days
• Payment gateway fees (typically 2-3%) may be deducted from the refund amount

7. Pre-Purchase Recommendations

To avoid the need for refunds, we strongly recommend:

• Read the entire product description and feature list before purchasing
• Review the disclaimer and understand this is a charting software, not an advisory service
• Reach out to us on WhatsApp (+91 9512667799) for any pre-purchase questions
• Request a free demo if you are unsure about the software
• Understand that no software guarantees trading profits

8. Chargebacks

If you initiate a chargeback through your bank or payment provider without first contacting us:

• Your software access will be immediately revoked
• You may be barred from future purchases
• We reserve the right to dispute the chargeback with supporting evidence

We encourage you to contact us first to resolve any issues amicably.

9. Updates to Refund Policy

We may update this Refund Policy from time to time. Updated versions will be posted on this page with a new "Last updated" date. The refund policy in effect at the time of your purchase will apply to that purchase.

10. Contact Us

For any refund-related questions or to initiate a refund request:

• 📧 Email: support@mahadevatrade.site
• 📱 WhatsApp: +91 9512667799
• ⏱ Response time: 24-48 hours on business days